Customer Support Specialist

3I  Energy  Solutions Pvt. Ltd. is looking for Customer Support Specialist to join our dynamic team and embark on a rewarding career journey

• Responding to customer inquiries via phone, email, or live chat
• Resolving customer issues in a timely and efficient manner
• Documenting customer interactions and details of the resolution in a customer database
• Escalating complex issues to higher-level support staff as necessary
• Excellent customer service and communication skills
• Ability to handle difficult customer situations with empathy and patience
• Ability to multitask and manage multiple customer interactions at once
• Knowledge of the company’s products and servicesAttention to detail and problem-solving skills
• Role: Customer Success Associate

  Industry Type: Water Treatment / Waste Management

  Department: Customer Success, Service & Operations

  Employment Type: Full Time, Permanent