Customer Support

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products, services, and technical solutions.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain detailed records of customer interactions and follow-up actions.
• Collaborate with internal teams to ensure timely issue resolution.
• Gather customer feedback and suggest improvements to enhance the customer experience.
• Ensure customer satisfaction by offering personalized and solution-oriented support.

Qualifications & Skills:

• Proven experience in customer service or a related field (renewable energy sector is a plus).
• Excellent communication and interpersonal skills.
• Ability to handle customer concerns with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and support tools.
• Ability to work independently and as part of a team.